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UPDATED: Working Solutions offers free training in digital customer service field

Posted 1/9/23

Working Solutions is offering a free training opportunity in the digital customer service field, with a focus on call center and office administration skills.

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UPDATED: Working Solutions offers free training in digital customer service field

Posted

UTICA — In partnership with Bank of America, CenterState Corporation for Economic Opportunity, Mohawk Valley EDGE and Mohawk Valley Community College, the Workforce Development Board, Herkimer, Madison, Oneida Counties (Working Solutions) is offering a free three-week training opportunity in the digital customer service field, with a focus on call center and office administration skills.

This opportunity will allow local low-income job seekers to gain the experience necessary to apply for remote and work from home positions and opportunities for growth within companies, such as leading banks, insurance companies and service organizations, with interview opportunities available during the training.

Participants will also receive supportive services, such as transportation assistance and help to overcome obstacles that may present themselves, such as connecting with necessary county resources for example finding childcare solutions.

A stipend may be available for those who qualify.

“With the success of our last training class, we have decided to once again offer this free training opportunity that helps local job seekers get the training, along with the help they need, to get placed in in-demand and growing careers with benefits and opportunity, while at the same time helping local companies meet their staffing needs by providing a pool of eligible candidates,” WDB HMO Business Services Representative Caitlin McSorley said.

This three week course will start on Monday, February 6, 2023. Training will be at Mohawk Valley Community College (MVCC) - Utica Campus, 1101 Sherman Drive, Utica, NY 13501 Space for this class is limited and job seekers who are interested in participating are encouraged to register immediately to ensure your spot in the class.

“This training fills a growing gap in our community, where many people want to level up their customer service skills but aren’t sure how to break free of the entry-level,” Success Coach Nicole Sortino said.

“Not only will the participants receive key digital customer service training, but we will also work on interview skills, confidence building, and assist with resumes. Our goal is our participants’ success,” Sortino added.

To learn more about this opportunity, visit:  https://www.working-solutions.org/news/job-seekers-inoneida-county

This  article was updated from its original version on Wednesday, Jan. 11.

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