UTICA — While the worst of what winter brings to the region seems to be over, the annual scourge of spring driving — potholes — are often left behind, becoming more prevalent on city streets.

City officials say crews are continuously dispatched to fill in potholes across the city, but residents can play an important part in helping their neighborhoods — reporting such nuisances to Utica’s 311 service, a mobile application designed to help residents report non-emergency issues.

Utica 311 launched in 2017, and since then residents have used the app to alert appropriate municipal departments to a host of various issues. While potholes are one of the biggest issues residents tend to notice and request to get fixed, the app also allows residents to report a host of issues and concerns, including animal-related issues, building and remodeling without a permit, garbage accumulation, graffiti, loud noise, parking issues, sewer issues and street light issues.

“Early on in my administration, we recognized the need to be responsive and proactive to the concerns of our residents,” Utica Mayor Robert Palmieri said. “Seven years ago, we introduced the 311 app as a way to achieve these goals and to build a more responsive government. We have been pleased with the level of engagement the app has created and our employees continue to use 311 as a tool to prioritize the concerns of residents. We’re going to keep working hard on delivering services to the public and 311 will continue to help us deliver the best service possible.”

When reporting issues in the Utica 311 app, users are able to select what category of issues they would like to report, provide a description and a location, as well as photos of the issue. Reports are automatically routed to the appropriate city department, where city officials are then able to investigate and address the reported issues accordingly. Users are also able to track the status of their reported issue in the app.

City officials advise that Utica 311 is not an emergency response tool and is not connected to 911 or other emergency services.

The residents of Utica are the eyes and ears of the city and city officials encourage people to utilize the app and help city departments become aware of issues they might not know about.

Utica 311 is available for free in the Apple App Store and the Google Play Store.