Spectrum Community Solutions to add 70 jobs at call center

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EAST SYRACUSE — Spectrum announced it plans to add 70 new jobs in the coming months at its Spectrum Community Solutions call center in East Syracuse.

The new Inbound Sales Representative positions will support the rapid growth of Spectrum Community Solutions, Spectrum’s organization that delivers highly specialized service to residents, managers and owners of multiple-dwelling residential properties, the company’s announcement said.

These full-time, growth-opportunity roles offer a base pay, with commissions and incentive opportunities, the Spectrum announcement said, adding that Inbound Sales Representatives who reach their targets can earn more than $52,000 annually.

Spectrum Community Solutions is also hiring Customer Service Representatives at the call center. Customer Service Representatives handle account and billing inquiries from current customers, and these roles offer hourly wages and growth potential.

For both roles, Spectrum provides health benefits, and for the past eight years, has absorbed the full annual cost increase of medical, dental and vision coverage. The company also offers a retirement plan, with a 401(k) that matches the first 6% of employee contributions, plus a Retirement Accumulation Plan with an additional 3% company contribution, for which most employees are eligible. Spectrum employees can receive up to $5,250 per year in education assistance, as well as complimentary and discounted Spectrum services.

“These Spectrum Community Solutions roles offer talented, hard-working local employees rich career-growth opportunities,” said Dodie Murphy, vice president of customer service for Spectrum Community Solutions, “and enable us to provide the highest quality service to this unique, fast-growing customer segment.”

Candidates can apply online at https://jobs.spectrum.com/search-jobs/.

“At a time when many in our community are continuing to face economic hardship due to the pandemic, it is welcome news to see economic growth and the creation of new good-paying local jobs,” said Rep. John Katko. “I applaud Spectrum for investing in our workforce locally.”

Spectrum Community Solutions offers wired and wireless broadband, video and mobile phone services to residents of apartments, off-campus student housing, senior residences, RV parks and marinas.

Representatives at its East Syracuse call center provide support to this specialized customer group, as part of an organization uniquely focused on the needs of residents and their property managers and owners.

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