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RMH names director of Relationship Based Care

Posted 4/15/19

Amy Carissimo-Harris, RN, BS, has been named director of Relationship Based Care at Rome Memorial Hospital, David Lundquist, president/chief executive officer, announced.  Carissimo-Harris has spent …

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RMH names director of Relationship Based Care


Amy Carissimo-Harris, RN, BS, has been named director of Relationship Based Care at Rome Memorial Hospital, David Lundquist, president/chief executive officer, announced. 

Carissimo-Harris has spent 20 of her 25 years of nursing experience at Rome Memorial Hospital including 15 in the Intensive Care Unit (ICU) and the past four as director of Infection Prevention.

“Amy is a natural leader with a proven track record of success leading our Infection Prevention Department,” said Lundquist. “It is important that we recognize, support and promote our leaders from within whenever possible to reward them for their commitment to excellence.”

Relationship-Based Care (RBC) is an operational blueprint for improving patient experience, safety, quality, employee relations and financial performance. RBC advances the culture of health care organizations by focusing on three key relationships: relationship with self, with colleagues, and with patients/families. Structures, processes, and relationships are designed to support every team member’s ability to provide attuned, compassionate, high quality care.

Teams are reconnected with the purpose and meaning of their work and take ownership for providing the best possible care and service. All members of the organization are valued and recognized for their contributions and supported in continuous learning to help them reach their full potential.

“I am proud to lead Relationship Based Care at Rome Memorial Hospital because I know from experience that this is an organization which leaves no stone unturned when it comes to providing the best possible patient experience,” Carissimo-Harris said. “I have travelled throughout the country and worked at other hospitals, but I came back because this hospital always does the right thing for its patients.”

“While the patient has always been at the center of our care, this model accomplishes more because it recognizes the importance of every member of the team in achieving the best possible outcomes,” said continued. “My experiences as a front-line nurse give me a great deal of insight in regards to the way our nurses work and my experience in infection prevention taught me that everyone has a valuable role in achieving successful outcomes.”

“Infection prevention and relationship based care are both team sports,” she continued. “Each can only be successful if everyone in the organization feels supported and valued. This program is a continuation from what we’ve been doing all along. This role provides a point person and a resource to cement the idea of relationship based care.”

“Amy is an excellent choice to lead this effort because of her vast array of experience as a front line nurse and as a successful department director,” said Durinda Durr, M.S., R.N., chief nursing officer/vice president of clinical services. “Her professionalism, expertise and leadership has earned her a lot of respect from both clinical and non-clinical staff, which will help her take this program to the next level.”

Carissimo-Harris started her career in nursing as a nursing assistant in 1992 and earned her nursing degree from St. Elizabeth College of Nursing in 1994. She then went on to obtain a bachelor’s degree in biology from Utica College.

“I love what I do because each day presents a new and different challenge,” Carissimo-Harris said. “I love that I get to interact with our staff, our patients and their families and that helps me to formulate strategies to improve our care delivery and job satisfaction.” Carissimo-Harris went on to say that the hospital’s commitment to the community it serves is reflected in the quality of care provided.

“I firmly believe that we are such a well loved part of the community because of the commitment we show and the care we provide. I choose to work here and I would be a patient here any day of the week, because I trust this organization,” she concluded.

“My job is to reinforce the notion that this organization will do whatever it takes to improve the quality of life for our employees to aid them in providing the highest level of care and services for our patients.”


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