Red Cross lists resources for those who have lost loved ones to COVID-19


With compassionate care needed now more than ever during the pandemic, American Red Cross officials said the organization has programs to provide information, workshops, emotional and mental health support, and referrals for families that have lost loved ones to COVID-19, as well as frontline workers.

“Our hearts go out to all who have lost a loved one to COVID-19 and we also offer our gratitude to frontline workers who have sacrificed so much.” said Kevin Coffey, regional CEO of the American Red Cross Eastern New York Region.

“We want people to know the Red Cross has resources available to provide support and compassionate care,” Coffey said.

Virtual Family
Assistance Center 

Support for Grieving Families Individuals and families who have lost loved ones to the pandemic can visit or call 1-833-492-0094 to access a support hub with information, referrals, special virtual programs and services to support families in need. A team of specially-trained Red Cross Disaster Mental Health, Disaster Spiritual Care, and Health Services volunteers are ready to support families during this difficult time. These Red Cross team members help by:

Connecting with families over the phone to offer condolences, support and access to resources that may be available;

Providing support for virtual memorial services for families, including connecting with local faith-based community partners;

Hosting online classes to foster resilience and facilitate coping skills;

Sharing information and referrals to state and local agencies as well as other community organizations including legal resources for estate, custody, immigration or other issues.

Support for Frontline
Health Care Workers

“These first responder heroes are courageous and resilient but are often overworked and have to deal with enormous uncertainty and grief,” said Dr. James Halpern, American Red Cross, Board of Directors and Founding Director, Institute for Disaster Mental Health, SUNY New Paltz.

Because of the rapidly changing environment and new, difficult roles taken on by frontline workers, all while worrying about their own families, Dr. Halperin said he and the Red Cross have developed an online webinar for hospital staff to help frontline heroes cope during these unprecedented times. The video is available at:


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