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Counseling service in Oneida moves to telephone, telehealth model

Posted 3/20/20

ONEIDA — To protect the health of our clients, staff and the community, and to operate in accordance with county, state and federal recommendations, Family & Children’s Counseling Services, …

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Counseling service in Oneida moves to telephone, telehealth model

Posted

ONEIDA — To protect the health of our clients, staff and the community, and to operate in accordance with county, state and federal recommendations, Family & Children’s Counseling Services, with offices at 201 Cedar St., is transitioning to telephone and telehealth services.

The clinic facilities closed to the public on Thursday and will remain closed through Monday, April 6. To ensure that clients have access to essential behavioral health services during the evolving COVID-19 health crisis, phone lines for information, support and referral have been established. Patients at the Oneida clinic can call 315-280-0400 from 9 a.m. to 5 p.m. Monday through Friday for information or to schedule appointments.

In lieu of face-to-face contact, staff will deliver services through telephone or telehealth capabilities, including technology commonly available on smart phones and other devices. Clinical services will be offered Monday and Wednesday from 8 a.m. to 6 p.m.; Tuesday and Thursday, from 8 a.m. to 8 p.m.; and Friday from 8 a.m. to 5 p.m., which is consistent with its normal clinic hours.

Most staff will work remotely from home using telephone and telehealth technology to perform their jobs. Some staff will continue to use its offices under social distancing guidelines. The agency has already been confirming telephone contact information for our clients and has options available for clients who do not have access to a phone.

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