NEW TOOL – The City of Rome has launched the free app “RomeNY311”. Once downloaded, users can use the app to report an issue, navigate the City Hall directory, view and pay tax bills and link to the website and social media platforms. (Photo submitted)

Rome launches 311 app

Published Jan 22, 2018 at 4:01pm

The City of Rome has launched its RomeNY311 application. The app provides a way for people to handle everything from reporting a pothole to interacting with the city on social media.

This app is available for iOS and Android devices through the corresponding app stores by searching “RomeNY311,” and it’s free.

Once downloaded, users can report an issue, navigate the City Hall directory, view and pay tax bills and link to the website and social media platforms. There are 26 categories to report issues ranging from potholes, water problems, abandoned vehicles and animal related issues. After selecting the proper category the user can take a photograph of the problem and submit the request to the appropriate city department. Each photograph submitted is geotagged to pin point locations and potential problem areas. 

“RomeNY311is another initiative that helps to bring the city government closer to our citizens. With the ability to pick from 26 different areas, issues will be logged and then tracked by department to ensure that tasks are dealt with in a timely manner. From this point forward, any citizen reporting a problem by telephone will also have that issue logged into the 311 tracking system to be followed through to completion. The City of Utica has had great success with their 311 implementation and we hope for the same here in Rome,” said Mayor Jacqueline M. Izzo.

This technology allows the citizens of Rome to inform the appropriate parties of a range of issues within the city without having to make a phone call. More information on the Rome NY 311 application can be found online at www.RomeNewYork.com under the Department of Public Works page.