Attentive customer service is needed
On Sept. 25 I went for a walk up Chaminade Road, which I normally do.
Up the road, toward State Route 291, I discovered a water main had burst. After checking it out, I proceeded home and attempted to try to notify the water authority. After a half hour of telephone calls to computers I quit.
The next morning I finally had a human being I was able to talk to. She informed me that they had staff already on the way to fix the problem. The water department finally arrived about 9 a.m. and then shut the water off, without notifying anyone. Is this what is normal in today’s world?
I do believe some of the department heads need to realize that as taxpayers we pay their salaries and if they forgot common courtesy, they need to leave their positions.
— Al Seelman, Marcy