Attentive customer service is needed

Published Oct 6, 2017 at 4:00pm

On Sept. 25 I went for a walk up Chaminade Road, which I normally do. 

Up the road, toward State Route 291, I discovered a water main had burst. After checking it out, I proceeded home and attempted to try to notify the water authority. After a half hour of telephone calls to computers I quit.

The next morning I finally had a human being I was able to talk to. She informed me that they had staff already on the way to fix the problem. The water department finally arrived about 9 a.m. and then shut the water off, without notifying anyone. Is this what is normal in today’s world?

I do believe some of the department heads need to realize that as taxpayers we pay their salaries and if they forgot common courtesy, they need to leave their positions.

— Al Seelman, Marcy