Are seniors paying for TV services they don’t want?
I am a senior citizen and then some. Luckily, thus far, I can still recognize a scam versus a good deal.
Some of my friends at Georgian Arms Apartments aren’t quite so lucky. I helped a friend with her television bill and was disturbed by the amount she paid for phone and TV. She is a senior citizen on a limited budget. I then went to the company and spoke to customer service.
I was informed that my friend was being billed for Internet services. But she doesn’t have a computer and has no intention of getting one. But the company bundled the Internet, phone and TV without explaining it to her. She was paying $138 per month and had paid that amount monthly for two years without questioning it.
The young man was very helpful and took $50 off her month’s bill. But what about the other 23 months? I asked. So he gave me a number, told me to ask for a supervisor, which I did. I was on hold for about 35 minutes; then a superior came on and I explained the problem and she said she would deduct $40 from next month’s bill. I thanked her and hung up. Now I wonder how many seniors are paying for TV-related services they don’t need nor want?
— Deb Goddard, Rome