Frequently asked questions

Email us at circ@rny.com or telephone 315 337-4000 if your question is not answered here.

Subscriptions

  • Active print subscribers can access the Digital Edition, too!
  • Inactive print subscribers can resubscribe to either the print edition or the Digital Edition, too!
    • Your subscriber number to register a username is printed on your bill or available by calling the Sentinel at 315 337-4000.
    • Once registered, print subscribers can manage vacations, missed newspapers, moving, and complaints.

To subscribe to the Digital Edition or to register your username for your print edition:

  • Click on the "Click to subscribe" button above to get to the Sentinel Self Service Center page
  • Click on "Click to start a subscription"
    • Note: 
      • Existing and past online users already have a username and password to enter [Usernames and passwords are case sensitive.]
      • Existing print edition subscribers can register as online users by clicking "Register Now"

How to register:

  • When the screen asks, "Are you already a subscriber?"
    • Answer "No" if you do not subscribe to the print edition of the Sentinel.
      • Enter your first name.
      • Enter your last name.
      • Create a unique user name -- you can't use one already in use. Remember, they are case sensitive.
      • Create a password at least six characters long. Confirm the password spelling.
        • Please write down your username and password and keep them in a safe place. Remember, usernames and passwords are case sensitive.
      • Enter an email address we can use to contact you if you forget your password. Confirm the email address.
      • Click the box if you would like to start a digital subscription.
      • Click the button "Create Account"
    • Answer "Yes" if you do subscribe to the print edition of the Sentinel.
      • Enter your circulation subscriber account number from a recent Sentinel bill or call 337-4000 to ask Customer Service for your account number to enter.
      • Enter your last name to match the account number for verification.
      • Create a unique user name -- you can't use one already in use.
      • Create a password at least six characters long. Confirm the password spelling.
        • Please write down your username and password and keep them in a safe place.
      • Enter an email address we can use to contact you if you forget your password. Confirm the email address.
      • Click the button "Create Account"
  • In Rome (NY) Sentinel New Subscription Processing - first window
    • Select A Publication: "Daily Sentinel" is the only option.
    • Enter a promotional code if you have one.
    • Enter the delivery address
      • If the delivery will be to a student at college, enter the college name as the street. Include the college City, state, and country.
    • Enter your phone number.
    • Click "Continue".
  • In Rome (NY) Sentinel New Subscription Processing - subscription information window
    • Select subscription - Choose subscription type and length:
      • Digital Editions offered:
        • Digital - 4 weeks for $10
        • Digital - 13 weeks for $27 or $9/month
        • Digital College - 39 weeks for $72 or $8/month
          • Available only to registered college students
        • Digital -52 weeks - $96 or $8/month
        • [Digital International/Internal is for internal use only
      • Print Editions offered:
        • Carrier - Auto renew
    • Enter the credit card information called for -- the information is sent to us encrypted.
    • Enter the billing information requested
      • If the billing information is the same as the delivery information, check the box to indicate that.
      • Otherwise, enter the name as it appears on the credit card and the address to which the card is billed.
  • In Rome (NY) Sentinel New Subscription Processing - verify subscription window
    • Verify the information you have entered. Click the "Back" button to change any fields.
    • When the information is correct, click "Start Subscription".
  • Now your subscription is pending activation.
    • You MUST respond to the email sent to your email address before the start date or your subscription will be cancelled.
    • After you respond to the email ...
  • Congratulations! You are now a subscriber.
    • Digital editions are available immediately by logging in with your new username and password.
    • Print issues will be available on the next publishing day.
  • Click the "Home" Button to read the current Online PDF version.