LAYOFFS — Nearly 200 Alorica employees at the company’s customer service communications center site at 131 Genesee St. in downtown Utica, are being laid off, according to an announcement. The move, effective April 4, is part of a consolidation of staff who work with given clients at other Alorica locations.

Utica company to lay off 200

Published Jan 6, 2017 at 4:10pm

About 200 employees are being laid off by the Alorica company from its customer service communications center site at 131 Genesee St. in downtown Utica. The move, effective April 4, is part of a consolidation of staff who work with given clients at other Alorica locations, company spokesman Ken Muche said today. Alorica handles customer service for several companies through phone, email, social media and other communications.

About 80-100 of the affected employees will have “an opportunity to reapply for jobs in Utica for different clients,” said Muche. Alorica has a couple of other locations in the Utica area that are not affected by the layoff, he said. The other affected employees conceivably could seek to relocate to other Alorica sites elsewhere, he said, noting that the company has slightly over 100 U.S. locations.

The Alorica site on Genesee Street formerly was known as Expert Global Solutions (EGS), and as APAC before that, Muche said. Alorica acquired EGS last July, he explained.

Utica Mayor Robert Palmieri said in a statement that company officials “have informed me they will assist and work closely with their employees and the Rapid Response team at the New York State Department of Labor to help them transition and find new work at this difficult time.”

The company “has been a great community partner and for many years served as an anchor at a time when many businesses left the downtown area,” Palmieri said. “While it is certainly unfortunate to see EGS (Alorica) relocate,” he said, the company’s announcement does provide “an opportunity to attract a number of different businesses to an established downtown building.” The city will “assist in any way we can to attract, facilitate and assist in the redevelopment and repurposing of this facility,” he added.

Alorica sent a letter to the state Labor Department regarding the layoffs, and also provided a letter to employees, department Regional Economist Mark Barbano said. A WARN (Worker Adjustment and Retraining Notification) notice about the layoffs should be posted on Labor Department’s website today, he added.